Socrato Support

Monday - Friday, 9AM - 5PM EST Phone: +1-978-633-7258

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Getting Started

• Where should I start?
• Do you offer online training?

Troubleshooting

• I can’t log in.

Billing and Pricing

• Does the free plan ever expire?
• What’s your refund policy?
• How do pay-as-you-go credits work?

Content / Test Library

• How do I know what tests are available
• I have a test but it do not exist in Socrato for processing. What do I do
• Can I add my own test?

Reports

• What kind of reports are available in Socrato?
• Can I print my reports?
• Can I download a file with combined reports?
• Can I share reports with clients without showing them my account or the Socrato logo?

Groups

• What are groups and why would I want to set them up?
• How can I add groups to my account?
• How do I delete a group?
• How many groups can I add to my list?